Last week we received some very exciting news from Kathy Lichtenheld at the Vail Valley Partnership, “Great news…….After lots of hard work & effort the Antlers has achieved a Platinum rating! Congratulations to the entire staff!” Our assistant manager Magda King and project manager Dave Collins worked closely with Kathy over the last eighteen months to manage and implement our Unit Quality Improvement Plan, a property-wide project created to achieve a challenging goal of reaching Vail’s highest-level Platinum lodging status for the entire property.
“Our enthusiasm and intention for this meaningful and thorough upgrade throughout the property has always been guest comfort and satisfaction,” says Antlers GM Rob LeVine. “We are honored and excited to carry this designation forward, and are committed not only to continuously meeting its high-quality standards, but exceeding them.”
Unique to vacation destinations, Vail Valley Partnership manages a Lodging Quality Assurance program (LQA) that provides a standardized rating system for all units rented through the Vail Valley’s central reservation systems, with Platinum representing the highest level of room appointments throughout a property.
“Congratulations to the Antlers at Vail for reaching a Platinum level rating in the Lodging Quality Assurance program,” says Chris Romer, president of the Vail Valley Partnership. “It takes a concerted effort, plus dedication, time and resources, for any condominium property to reach our highest rating. Reaching this level of rating shows a commitment to providing the highest level of guest service by the Antlers ownership as well as the staff.”
Because the Antlers guest suites are independently owned condominiums, rather than taking a ‘cookie cutter’ approach, all of the renovations were custom designed – personalized to owners’ taste, with the numerous interior upgrades over the past year including granite countertops, stainless appliances, new flooring, new lighting and entertainment systems, new fireplaces, furnishings and much more.
“While all of the upgrades meet the same stringent quality requirements, it’s fun to see the different details that personalize each of the condos – and resonate with guests, who often request the same suite on subsequent visits,” says LeVine. “This aspect is what allows us to offer a comfortable home-like experience to our guests while at the same time providing the conveniences and amenities of a fine hotel stay.This achievement was accomplished thanks to the hard work of Antlers team members Magdalena King and Dave Collins, as well as the many owners who bought into the plan and made significant investments to their condominiums.”
We have featured a handful of the many projects that went into this effort on our blog, and will continue to feature future projects as we move to the next step of the plan and work towards every individual Antlers at Vail condominium not just receiving this platinum lodging status but also maintaining it. You can browse a few of these below.