Antlers Achieves Platinum Lodging Status for Vail Hotels

Last week we received some very exciting news from Kathy Lichtenheld at the Vail Valley Partnership, “Great news…….After lots of hard work & effort the Antlers has achieved a Platinum rating! Congratulations to the entire staff!” Our assistant manager Magda King and project manager Dave Collins worked closely with Kathy over the last eighteen months to manage and implement our Unit Quality Improvement Plan, a property-wide project created to achieve a challenging goal of reaching Vail’s highest-level Platinum lodging status for the entire property.

“Our enthusiasm and intention for this meaningful and thorough upgrade throughout the property has always been guest comfort and satisfaction,” says Antlers GM Rob LeVine. “We are honored and excited to carry this designation forward, and are committed not only to continuously meeting its high-quality standards, but exceeding them.”

Unique to vacation destinations, Vail Valley Partnership manages a Lodging Quality Assurance program (LQA) that provides a standardized rating system for all units rented through the Vail Valley’s central reservation systems, with Platinum representing the highest level of room appointments throughout a property.

“Congratulations to the Antlers at Vail for reaching a Platinum level rating in the Lodging Quality Assurance program,” says Chris Romer, president of the Vail Valley Partnership. “It takes a concerted effort, plus dedication, time and resources, for any condominium property to reach our highest rating. Reaching this level of rating shows a commitment to providing the highest level of guest service by the Antlers ownership as well as the staff.”

Because the Antlers guest suites are independently owned condominiums, rather than taking a ‘cookie cutter’ approach, all of the renovations were custom designed – personalized to owners’ taste, with the numerous interior upgrades over the past year including granite countertops, stainless appliances, new flooring, new lighting and entertainment systems, new fireplaces, furnishings and much more.

“While all of the upgrades meet the same stringent quality requirements, it’s fun to see the different details that personalize each of the condos – and resonate with guests, who often request the same suite on subsequent visits,” says LeVine. “This aspect is what allows us to offer a comfortable home-like experience to our guests while at the same time providing the conveniences and amenities of a fine hotel stay.This achievement was accomplished thanks to the hard work of Antlers team members Magdalena King and Dave Collins, as well as the many owners who bought into the plan and made significant investments to their condominiums.”

We have featured a handful of the many projects that went into this effort on our blog, and will continue to feature future projects as we move to the next step of the plan and work towards every individual Antlers at Vail condominium not just receiving this platinum lodging status but also maintaining it. You can browse a few of these below.

Featured Four-Bedroom Condominium4BR_living-kitchen_1600x800

 

 

 

AntlersVailLodging_2Brd_kitchenFeatured Two-Bedroom Condominium

 

 

 

New living room with beautiful flooring accented by faux wood beams, and a flat screen TV with stunning sounds system.

 

Featured Two-Bedroom Condominium

 

 

Featured 1-Bedroom with Bunks Condominium402_1bb_kitchen-dining

 

 

 

402_living-dining_2014Featured 1-Bedroom with Bunks Condominium

 

 

 

109_bedroom_2014Featured Studio Condominium

 

 

 

 

Thank You, Bravo! Musicians

Bravo! Vail Music Director, Anne-Marie McDermott, performs above. One of the perks of having her and all the other fantastic Bravo! Vail musicians stay at the Antlers is the sounds that often waft from the condos where they are practicing or the conference space that boasts a piano on which they rehearse.

Bravo! Vail Music Director, Anne-Marie McDermott, performs above. One of the perks of having her and all the other fantastic Bravo! musicians stay at the Antlers is the music that often wafts from the condos where they are practicing or the conference space that boasts a piano on which they rehearse.

Anne-Marie McDermott is one of our very special guests at Antlers each year. She recently shared the following with us: “My time in Vail, as Artistic Director of the Bravo! Vail Music Festival, is incredibly busy and sometimes very intense. Coming home to the Antlers, where I can practice the piano, enjoy a river view while grilling salmon, put my feet up in a comfortable living room gives me exactly the kind of relaxation between events that I need. Year after year I feel so well cared for by the most friendly, warm and helpful staff, it almost makes going home to New York City a little hard. I love the Antlers and all the great musicians who stay here love it too! It has become quite the musical hotbed during the summer months!”

We want Anne-Marie, as well as all of the other amazing musicians who perform with Bravo!, to know just how special they are to the staff at Antlers! Can you imagine spending a quiet Saturday afternoon at your desk to catch-up on projects and having the incredible good fortune to hear a world class violinist practicing nearby? Or doing inventory in the conference area while listening to an amazing piano recital? Mere words cannot convey just how amazing these experiences are – we are beyond fortunate to share in this musical experience every July. Thank You, Bravo! musicians!

Featured Antlers at Vail Homeowners

Antlers at Vail homeowners, John & Nancy, enjoying their piece of the majestic Rocky Mountains.

Antlers at Vail homeowners, John & Nancy, enjoying their piece of the majestic Rocky Mountains.

Featured Antlers at Vail homeowners, John and Nancy purchased their 1-bedroom condominium at the Antlers at Vail a couple of years ago from an original owner. They immediately set about to make it their own with a complete remodel. John and Nancy reconfigured a 1-bedroom with a queen bed to a 1-bedroom a king bed and added an enclosed alcove area with bunk beds. They installed travertine tile both in the all new bathroom and also as kitchen flooring. They refaced kitchen cabinets with hickory, added stainless appliances and stack stone as the backsplash. They added wool carpet and knotty alder trim, doors and beams throughout. They hand selected leather furniture and one-of-a-kind light fixtures and art work to complement the newly platinum rated condominium. While John and Nancy don’t have the opportunity to it now as much as they did when they lived in Denver, they still make it their home a couple of times per year and many guests have that much more opportunity to enjoy their beautiful home at the Antlers at Vail.

The beautifully remodeled living and dining area of John and Nancy's Antlers vacation home overlooks Gore Creek.

The beautifully remodeled living and dining area of John and Nancy’s Antlers vacation home overlooks Gore Creek.

What motivated you to make the Antlers at Vail your vacation home in Vail?

The Antlers at Vail is our piece of the majestic Rocky Mountains.  Remember as a kid picking up interesting rocks from places you visit and proudly bringing them home?  The Antlers is our family’s Colorado rock – our piece of beautiful Colorado. We started staying at the Antlers when our kids were little. We still have a rock or two that the kids picked up along Gore Creek.  Our kids are grown, and we have all moved far away from Colorado, but we all come back and vacation together in our own home at The Antlers at Vail!

As a side note, we would add that the history of capable management at The Antlers at Vail was very, very important to us as we contemplated making this important purchase of Unit 204.  Each time we sadly depart our Antler’s home, we leave it in experienced, competent hands.

What is special about your Antlers vacation home?

After purchasing Unit 204, we collaborated with Tom (Antlers Chief Engineer) to create a space that was both elegant and comfortable for us. We wanted it to feel like the perfect mountain retreat.  The gorgeous views of Vail Mountain and Gore Creek provided the backdrop. Tom guided us through the remodeling process and made it easy!

The fun part was selecting artwork – we chose Colorado artists to offer us beautiful reminders of scenic mountain valleys that are just a short drive away.  Picking furniture was a “no brainer.” Comfort reins. The bed is a king – big and inviting.  Seating is comfy! I tell the kids, you can put your feet up on the coffee table – just use a coaster.

Pay It Backward Gratitude

The response to our Pay It Backward Weekend (see previous post) has been overwhelming.  Out of the 36 organizations we invited, we now expect 33 to attend.  Even better, their gratitude has made us happier than ever, that we decided to quit talking about doing this and just pull the trigger! Two of the people I spoke with even told me that when they awarded the stay to a member of their organization, that person started to cry.  Of course that prompted some commentary among ourselves that if the reaction to a stay at the Antlers was tears … what exactly does that mean?

No, no, no … these were tears of joy … honest.

This letter we received today is a great example of why we’re so pleased to be able to do this.  We think we’re the lucky ones!

Thank You Letter: Pay It Backward Gratitude

letter from the Center for Mental Health

Stay tuned for pictures and follow-up from the reception on Saturday.

Rob

92 and Still Going Strong

With almost 16,000 room nights a year and an average length of stay of about four and a half nights, you can see that the Antlers enjoys around 3,500 arrivals annually.  Some of those are couples and some are extended families of eight people or more. The average party is about four, so we had roughly 14,000 people stay with us in 2014 … and every year.  More than a third of those are repeat guests.  Naturally, it would be hard to say that there’s a favorite.  That is, unless you knew Vlasta Giese.

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Vlasta’s from the Czech Republic.  She grew up in Prague and still goes back to visit occasionally. To say that she’s both outspoken and entertaining is like saying that Michael Jordan could play some hoops … an understatement of grand proportions. She’s a self-proclaimed, world class schmoozer and I don’t know anyone who would argue.

Vlasta started coming to the Antlers in 1994.  She was 72 years old, going on about 25. Today she’s 92 … and still skiing!  Granted, her legs are no longer going on 25, but her heart and soul … you betcha. She usually stays for about two weeks and when she first came to visit us, it was from DeKalb, IL where her husband Willis was still teaching at the University.  Once Willis passed away she moved to Portland to be closer to her daughter Alenka.

Vlasta was always on a budget and thanks to her age and her engaging personality, we would try to make her the best deal we could. As the years went on money kept getting tighter, but nothing could dissuade her love of skiing, so she’d find a way to keep coming … always in January and always for ten days or more.  Every year she’d ask reluctantly how much we were going to charge her. Finally, in 2002 (when she was 81) I said to her, “Vlasta, ten years ago you paid $150 a night. Today we’re charging you $125, and although our average rate for this time of year is now about four times that much, we will keep the rate at $125 for as long as you keep coming.”  Little did I know that would be twelve more years … and counting!

And nothing could make us happier.

Here’s to you, Vlasta!

w Vlasta 0115 b

Featured Antlers at Vail Homeowner

Featured Antlers at Vail Condo Owners Dr. & Mrs. Newbill

Featured Antlers at Vail Condo Owners Dr. & Mrs. Newbill

In 1976 Dr. Brooks Newbill, along with two partners, purchased a condo at the Antlers. Last year Dr. Newbill bought out his remaining partner, giving him the freedom to accomplish what has been the largest gain ever in lodging quality assurance score at the Antlers, from the lowest rated condo to the highest. The remodel of his condo began with a complete gutting of the unit to replace everything with platinum quality finishes and furnishings. These finishes included cambria quartz countertops, Whirlpool stainless steel appliances, LED lighting throughout, smart TVs, a new fireplace and even an unexpected surprise for guests of under tile heat in both the kitchen and bathroom. His is also the only studio condo at the Antlers to feature a double vanity in the bathroom.

Newly updated kitchen with granite countertops, stainless steel Whirlpool appliances and more.

Newly updated kitchen with Cambria quartz countertops, stainless steel Whirlpool appliances and more.

Q&A with Dr. Newbill

 

What motivated you to make the Antlers at Vail your vacation home in Vail?

My partners and I had stayed at the Antlers, and other Vail area lodges, a number of times prior to our purchase. We not only recognized that the Antlers had the obvious benefit of a perfect location, but it was the staff and their dedication to the guests that was the deciding factor for us.  I often talk to guests at the pool area and do a little survey about their stay.  Their almost universal response is that the staff is great and sees to their every need.  Most everyone says they love the Antlers and would certainly return in the future.

What is special about your Antlers vacation home?

My family has found our vacation home to be special because it is in the Antlers and the Antlers is in Vail, Colorado. As the ad says, “Like nothing on Earth.” My survey of guests from all over the world has found that the consensus is that Vail mountain has the best skiing anywhere.  And, the summers are even better!

We look forward to sharing our totally renovated home with our family and our Antlers guest and have to thank everyone associated with our project for their help and dedication in creating our beautiful new home.

Newly updated living area of Antler at Vail studio condo.

Newly updated living area of Antler at Vail studio condo with LED lighting throughout, new fireplace, smart TVs and more.

 

We Lost A Great One

Col. Don circa 1990We lost another one.  A great one.  One of the original Antlers owners.  He liked to tell the story about walking through the building (the original building) when it was a concrete shell.  Must’ve been 1971.  Colonel Don Wiethuechter (pronounced Wee-Tuke-Ter) was known to us as just Col. Don.  He was as supportive an owner as there ever was.  He came to every annual owners meeting as well as one or two other times a year, and always offered encouragement and appreciation.  Sure, on occasion he may have tied me up on the phone for a few minutes too long (hours, maybe?), but what I wouldn’t give right now to hear that voice say, “Hello Mr. Manager … How are you doing today?”

Col. Don and Bud Benedict were great chums and I remember when Bud retired, me being a little worried about that element of the transition.  My worries were unfounded … Col. Don had my back just as much as he ever had Bud’s … and as much as any other owner ever has.

I always claim that the Antlers Heart and Soul is what sets us apart from our competition.  It’s unquestionably what has kept me here (and happy) for 36 years.  Well, if ever there was a symbol of our heart and soul, it was Col. Don.  We’ve had some great owner/cheerleaders over the years, but Col. Don was Col. Don circa 1995there with the best of them.  I think we only took second place to his beloved Huskies at the University of Washington, and maybe his employer of 30+ years, the U.S. Army.

He would frequently travel with the Washington football team to away games and I think even received some sort of super-booster honor at mid-field one time.  I remember when Rick Neuheisel got the coaching job at UW, after getting canned from CU.  Things didn’t go so well for Rick at Udub either and we had a great time ribbing Col. Don for years afterward about our hand-me-down.  Despite his propensity to bleed purple (as they say), he always took it well.

I think we only have five or six of the original owners left now, although there are happily another six or eight that have been handed down in their families.  It’s such a bummer to see the number dwindle, but Col. Don will always be a permanent part of Antlers lore.

The Ultimate Vail Hotel Sleep Machine

Vail Hotel Sleep

The rushing waters of the Gore Creek running alongside the Antlers at Vail hotel.

My first night in Vail was much too quiet.

I was all checked into Condo #308 at the Antlers and I was all tuckered out after a long day of meetings and introductions.

I turned off all the lights and climbed into bed when I was struck with the most deafening kind of silence. The room grew so quiet I was actually frightened.

Back in Brooklyn, where I live, I have become used to a lot of noise. A “quiet” night for me involves ambulances, honking horns, and drunk teenagers. Most nights I have to sleep to the manufactured sound of falling rain or ocean waves just to drown it all out.

So to lie in bed, in pitch black nothingness, with only my thoughts was a bit scary. I searched Diane and Jeff’s unit for something, anything, that could relieve me of the horrifying soundlessness. An A/C unit? A fan? But there was nothing.

That’s when it came to me: the perfect noise machine was just outside my window. I rushed back to the bedroom and cranked open the glass. The raging Gore Creek flooded the unit.

I crawled back into bed, finally at peace. Falling asleep to the sounds of the river became one of the greatest moments of relaxation during my week at the Antlers at Vail hotel. I don’t think I’ll sleep that well again for a long time.

Vail America's Best Summer Job BenBenjamin Solomon is the winner of America’s Best Summer Job, a 10-week, all-expenses paid summer job exploring what summer in the Vail Valley has to offer. A freelance writer based in New York, Benjamin has contributed to publications such as Vanity Fair, New York, Travel + Leisure and is the former editor of Next Magazine. Follow his journey on Blog.Vail.com as well as on Twitter and Instagram using the hashtag #VailBen.

Featured Antlers at Vail Residence

One of the joys of staying at the Antlers at Vail is that the condominiums are true vacation homes. Each homeowner has put forth the effort to make their condo a comfortable home for guests to enjoy. In the second installment of this new blog series we feature the homeowner of a 1-bedroom Antlers at Vail residence, and let them tell you a little about what it is they love about the Antlers.

Antlers at Vail 1-Bedroom Residence

before remodel

Antlers at Vail studio condo prior to remodel and conversion to 1-bedroom with bunks

vail hotel, vail condo, 1-bedroom, platinum, vail residence

Antlers at Vail 1-bedroom residence with bunks after upgrades

 

 

 

 

 

 

 

Jim & Diana have owned a home at the Antlers at Vail since 1992. In 2010 the family took the opportunity to purchase the condominium next to theirs when it became available. It was a studio condominium in need of significant upgrades. After much deliberation Jim & Diana committed to a complete renovation that included moving walls to convert the studio into a 1-bedroom condominium with bunk beds. The kitchen was redesigned to move the sink and dishwasher to create a more user-friendly configuration. An old pot-belly fireplace made way for a new modern fireplace. New electrical and lighting was installed throughout. And, high end finishes included travertine tile for floors and the bathroom, granite for the countertops and stainless steel appliances. Their investment produced a luxurious vacation home for Antlers at Vail guests to enjoy, and raised the home rating from a silver to platinum level.

Owner Q & A

What motivated you to make the Antlers at Vail your vacation home in Vail?
Originally the beauty of Vail and variety of skiing attracted us to the Vail area. We have skied the East Coast, the Pyrenees and Alps, but nothing compares to Vail; Nothing is even close.  And, of course, the proximity of the Antlers to the slopes is extremely ideal. We love the ambiance of the village.

What is special about your Antlers vacation homes?
Our entire family has enjoyed many vacations to our Vail home. Over the years our children developed friendships with Antlers staff members, and we look forward to our grandchildren doing the same. The excellent management, employees and service at the Antlers are what make our visits to Vail special. Diana continues to show our appreciation by delighting the Antlers with her famous authentic Greek Baklava every holiday season.

To see more photos of the completed remodel of Antlers at Vail residence 402 click any of the thumbnails below.

Featured Antlers at Vail Residence and Homeowner Q & A

One of the joys of staying at the Antlers at Vail is that the condominiums are true vacation homes. Each homeowner has put forth the effort to make their condo a comfortable home for guests to enjoy. This fall these owners made a renewed commitment to overall property excellence and set the goal of reaching a platinum rating, with 50% of owners already having made plans for significant improvements to their residence.  Some of these are already rated platinum, and others are soon to be. In this new blog series we will feature an Antlers at Vail homeowner, let them tell you a little about what it is they love about the Antlers. And, we’ll tell you about the improvements they are making to their home at the Antlers.

Antler at Vail Homeowner Q & A

Antlers at Vail homeowner, Catherine Michela

Antlers at Vail homeowner, Catherine Michela

Catherine Michela

What motivated you to make the Antlers at Vail your home in Vail?

My husband and I sold his family home in Carmel, CA in 2002 and immediately started looking for a new “2nd home” in Colorado, as we had been totally in love with Colorado skiing for years.  We were fortunate that our looking coincided with the offering of several condominiums from the Antlers 2000 project and were so excited to be able to buy a new place at the Antlers at Vail, after looking at everything available in Vail and Beaver Creek and Aspen.  As everyone told us, you come to Vail for the winter and stay for the summer.  What a delight that we have enjoyed both winter and summer activities at Vail!

What is special about your Antlers vacation home?

Of course, I had a spreadsheet of all of our home buying criteria (I know – don’t laugh) and top on my list  was – close to the slopes, new if possible and good on-site management.  Not only did the Antlers come out on top of that list, it has been an absolute pleasure to become part of the “Antlers Family”.  Our guests often comment in our Guest Book “that they were so pleased to stay in our place” – “that it was beautiful and felt so much like home”

About the Michela Residence

4-Bedroom Antlers at Vail Kitchen: Recent upgrades include stainless steel appliances, durable tile flooring and custom lighting

4-Bedroom Antlers at Vail Kitchen: Recent upgrades include stainless steel appliances, durable tile flooring and custom lighting

Ms. Michela is consistently improving upon an already beautiful 4-bedroom home in the “Antlers 2000″ section of the resort. Last year she had new high-end stainless steel appliances installed. This year she selected a durable porcelain tile that looks like gorgeous hardwoods to be installed in the entry and kitchen, new wall-to-wall carpeting throughout, new living room window treatments and added custom LED lighting in the kitchen and bathrooms. This luxury home was not in need of significant improvements, but these upgrades complimented its elegant personality and also raised the rating to high platinum.