For some people, it’s easy to say, “We are great, we do such a good job; we are the best!” It is hard to accept when we do something wrong or to acknowledge mistakes that we have made in the past (or we are still doing now).
For the Antlers neither case applies… We are a team of people who really are customer service oriented and we feel humbly proud that people notice it. Many guests have said to us that one of the reasons they come once, again, and again is because they feel at home with the warmth of kind people who make it possible for their stay to be relaxed, happy, and seamless. This is not just coincidence.
There is a team wondering before you arrive, “What can we do to make our guests’ stay the best experience ever? In these meetings, we found some answers that we hope you enjoy:
Complimentary Yoga Classes- What a great way to finish a day of skiing! You don’t have to be an expert or practice it regularly. We want to offer you the opportunity to relax, stretch, and enjoy it with other guests. A quiet time where you find yourself stress free and ready for the next ski day. Again, these classes are free for our guests and are held every Tuesday and Thursday in our conference space. Tracy Long, an experienced instructor, will walk you through the ancient practice of meditation to the best practices of yoga postures according with your experience.
Wine and Cheese Party- Every Monday during the winter you can join our General Manager to celebrate your stay with us. You and your family will be our special guest! We have light hors D’oeuvres and a very good wine selection for you to enjoy.
Cooking Classes- If you come to Vail, and would like to do something else besides skiing we have an option for you: Learn how to prepare a delicious yet simple menu that will make you look great in front of your friends and family. These classes are being scheduled now. As soon as we have the calendar, you will know about it.
Movie night- When we have lots of families in house, we plan a movie night for everyone to enjoy. Again, this event is complimentary for our guests. It is a fun experience to do something with your children and interact with other guests.
Are we doing a good job or our ideas are wrong? We don’t know that yet but we do know that we are doing our best to make your stay wonderful, and that makes us happy. We know that we can do more, but… one step at the time. Please, always feel free to give us any feedback or suggestions. We are here for you. Thank you for allowing us the opportunity to serve you!