Posts Tagged ‘Millie Barela’

“As the Antlers Turn”……17

Wednesday, September 14th, 2011

The Case of the Bathroom Bandits

One of the routines around here happens the first thing every morning.  The pool gates are unlocked and the changing rooms are opened for cleaning.  It’s always an adventure to open those changing room doors to see what might have been left behind from the night before.  Usually though, it’s just several  dirty towels, a bathing suit, one flip flop and maybe some underwear.  This particular morning was a total surprise.

Brian, one of our cracker jack houseman, was first on the scene.  He opened the west changing room door and noticed it didn’t want to move any further than a few inches.  He put his shoulder into it to force the door ajar.  Once inside, he knew he had to call a supervisor.  “Gladys, could you come down to the pool please?”

Tell me what you saw Brian. “Every towel (about 50 of them) had been thrown from their cubbie storage and soaked with water.  Toilet paper rolls had been stuffed down the throat of the porcelain throne. The soap bottles had been emptied and smeared on the mirrors and walls.”

We've limited these pictures to protect the innocence of others. Some things are just too graphic.

It took two cracker jacks 3 hours to clean up the mess.  “We just do our job and move along”, he told me.  ”Some kids think this is funny.  I don’t because my Grandma (Millie Barela) told me not to do stupid things or she would tell my Mom and Dad”.

At 3:30 that afternoon the front desk got the call that shocked the staff.  A guest explained from the emergency phone at the pool “Someone has made a total disaster of the changing room down here.  Could someone come and clean up the mess?”

The Banditoes had struck again and in broad daylight! What fearlessness these criminals posses!  We knew we had to call in a private investigation team.

We contacted the Mariah Davis Team, LLC (Darci’s Daughter). Their motto:  “We Know Mischief  Because We’ve Done It.   Let Our Experience Work For You”.

Mariah Davis. We were thrilled she took the case.

 

 

She would not be able to crack the case without her two assistants Emily and Katy Radcliffe. They would go undercover and blend in as guests.

 

 

 

 

 

 

 

 

They went to work immediately.  Their professionalism was extraordinary.  Interviewing the rest of the commoners, dusting for finger prints and taking into account, of all things, bicycles and who owned them.  I asked “Why the bikes?”  Mariah looked at me with an unflappable expression and said “They will need a get-a-way device.  Now please let us do our job.”

The next morning the changing room at the pool was in total disarray again!  Three times in 24 hours.  Of course Brian was first to spot the damage and called to report it.  He was interviewed by Mariah, Emily and Katy for clues but only kept repeating “I’m really getting sick of cleaning this bathroom.”

Then the break came that the Team was looking for.  Two people of undisclosed age were throwing towels and linens off the 7th floor balcony and there were witnesses.  Mariah quickly grabbed a bicycle and brought it to the lobby.  “What are you doing that for?” she was asked.

“Now we wait.  They’ll be here” she said with certainty.

BRILLIANT!

The trap had been set and now all we had to do was wait…and wait….and wait.

Almost 10 minutes had gone by and as predicted, the two vandals walked into the Lobby to report that one of their bikes had been stolen.  BUSTED.

They were detained in our Lobby and the Kangaroo Court that had already tried and convicted them of these hideous crimes, only needed to render a sentence.  Since we are a kinder/gentler property we decided only to give them a good tongue lashing.  They were released under the custody of their parents.

The Antlers needs to express our appreciation to Mariah and her assistants, Emily and Katy, for solving this case without any real inconvenience to other guests.  They are the consummate professionals.

 

For the benefit of other properties we have released this photo of the two young men.

Beware. These two could check into your Hotel next.

 

 

“As the Antlers Turn….” scene 13

Sunday, March 6th, 2011
I need to get half serious.

One sheet, pillow case, towel, wash cloth...at a time.

It’s very busy around here. 

The snow is “epic”.  The atmosphere is festive. Grand-parents, parents, kids, cousins and friends are all having a thrill. 

Un-noticed while the outside world spins is the quiet man. This particular person is working as hard as anyone at the Antlers this time of year. You need to know what goes on downstairs and what he does.  A few facts and history.

One of the requirements on the original job description stated “individual must have the ability to work independently”.  Aniceto Quinones was looking at the classifieds in 1994 and jumped out of his chair and ran to the kitchen where his wife was cooking his favorite meal.  “Ilda, Ilda, I found the job I want.  I’m going to the Antlers to tell them I’m their man.”  Millie Barela hired him that week to take care of the overwhelming laundry situation we have here.  Ever since, he’s been the first here in the morning, one of the last to leave at night and he takes his job very seriously.  On average, Aniceto works 10 hours a day because he wants to and as Randi put it “we have to force him to take a vacation.”

He told me “I love my job and it is very important not to fall behind.  If we miss one day it is very hard to catch up.  Our guests would not like drying themselves after a shower with a wash cloth.” 

“So how much laundry is there Aniceto?”  He got out a scratch pad and started writing numbers down and then multiplying them by storage closets and whoa.  “Many thousands every week and do not forget that I have to do bath mats, bedding and throw rugs.”  He also tears and squares linens and towels that are not up to standards for guest use.  Those are recycled for housekeepers to use as rags.  He washes those as well.

The laundry facility that Aniceto calls his home away from home, is not what it was 15 years ago.  With one washer and two dryers, he managed until our 2000 building expansion which incorporated 22 additional condominiums.  It is now equipped with the newest and most efficient machines available. 
 

Two commercial washers and three large capacity dryers are his co-workers for most of the day.

A few questions for the man.
“Do you and Ilda have any kids?”  “Yes, four and one grandson.”
“When you do take vacation, any place special?”  “Cancun or Durango, Mexico.”
“How about hobbies?”  “Not really.  But I do enjoy my walks along the creek everyday.”
“Football or Soccer?”  “Football and not the kind that John Elway played.”
“Favorite Food?”  “Chile Relenoes.”
“Beer or Wine?”  “Beer.”
“Dog or Cat?”  “Dog.”
Lunch is fun. Sometimes it’s nice to be out numbered.

(Honorable mentions need to go to Cristobal, Darwin, Macario, Calletano and Bryan who fill in when Aniceto sleeps, and who could forget Igor.)

Greg z.

Millie says Farewell

Monday, August 31st, 2009

Millie called today and wondered if this was OK to print in response to all the beautiful comments she has received on the BLOG.  I thought it deserved its own little space on the www

FAREWELL – MILLIE BARELA

Hello to everyone.

First of all, I want to thank you guys for all those beautiful comments you have left on the Antlers blog. Now, I think is time for me to write something as a reply or let’s say a farewell. I would like to express my gratitude for the professional as well as personal development I have gained working here.

I feel so blessed to have had the opportunity to share my life over the past 37 years with so many people. I am thankful for the success of my work. To my beloved staff, I can’t say enough about them, they have been my backbone through this entire process and it’s because of them that I have been able to succeed at my job.  It would be very foolish and naive of me to believe even for a second, that I alone am the reason for the success of my career. It would also be very prideful and silly to say the Antlers’ success is because I have surrounded myself with all the right people!! But, the truth of the matter is, God has put all of these wonderful people in my path and for that I am very grateful. The list would be too long to print if I were to name all of them. They know who they are and I will never forget their contributions! I will mention some of those wonderful people.

Hmm…Let’s start in 1972, the very beginning of the great Antlers story. I remember the time when I came in this hotel, and Bud Benedict was the manager of Antlers. I will always be thankful to this special person who gave me the chance to prove everyone and most important – to myself, that I can handle all pressure and the expectation from the staff and the guests. Luckily, I was able to control that and deliver the best of me for my second home (Antlers).

Everybody knows that Antlers at Vail became such a beautiful place thanks to the great managing skills of Rob LeVine. Since I know our manager, I have a great relationship with him on business and social level too. We have always been cooperating with such a high level of understanding each other. Rob, there is so much to say about you, but I will be short and say thank you for giving me a chance to prove myself, thank you for all these years spent with you, for your kindness, for having confidence in me, and I want you to know that I will miss you, as a manager and as a friend as well. I am and I will be forever grateful for your leadership and friendship we established over my 37 years run at the Antlers. But I hope that we are going to stay in touch. Rob thank you for all the things you have done for me, all the lovely parties, naming the Millie Barela Boardroom after me.

Thank you Randi for being there for me when I needed you the most and making my job easier. You have always been here for me on business and social level as well. It’s been a pleasure and adventure working with you and I will miss you so much.

I also want to thank Magda and Randi for the flowers, and Magda, you are doing a great job at the meeting rooms.

I also want to express my gratefulness to Tom and the engineering staff.

Everyone knows how wonderful person Greg is, on social and professional level as well. Greg, I want to thank you for all those wonderful stories you have written for me, for the great article on the Antlers’ blog which left me without words, for your hard-working time you are dedicating for this hotel, and for all those lovely years spent with you.

Well, everybody knows that someone must continue with my job at Antlers, and I think there isn’t better person for this position than my sister Lora. We spent together a wonderful 35 years, and I am so proud of that. Lora, you know everything about this job, and what is most important everyone trusts you, so I don’t see a reason why you should be afraid of doing this job on your own. I know that we are going to see each other in future, but I am already convinced that it will be hard to get used to it on the life where I will not be able to see you every day like until now. I want you to know that I love you so much, and I am sure that you will do the job like no one before. You have the best housekeeping team in front with Gladys, and there is no reason to be afraid. I wish you luck and a lot of success.

The guests and owners of Antlers have always used to be satisfied of the cleanness in this hotel. As a executive housekeeper, I will always be thankful to my housekeeping team, especially to my sister Lora, Gladys, and all the rest of the housekeeping staff so and the people who have gone and come including my friends and family which helped me to reach this successful level I have today, at the ending of my career.

I also want to thank to Chris Ratz and the front desk staff. Thank you for your outstanding cooperation.

Well, I think it is time to end up my farewell here. I want to thank you for your time reading this article and thank to all employees in Antlers from which I have learned tremendously.  If it wasn’t your constant support and encouragement I would not have been able to perform my duties so well.  Professionally, I have gained a lot of knowledge and I shall always cherish this as one of the most satisfying phases in my career. Personally too I have shared a special bonding with all of you and I shall take away with me cherished memories of our times together.

Thank you so much for making my time at Antlers a truly enjoyable one. I invite any of you who would like to keep in touch, to speak to me before I leave on Monday and I will be happy to give you my phone and e-mail co-ordinates.

Now, it is time to dedicate all my time to my lovely husband Willie and my wonderful kids and grandkids.

I wish you all the best and I’m sure I will see you around somewhere.

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Best Regards,

Millie Barela