Hannah Hervert is an ambitious, aspiring hotelier and marketing professional. Over the past few years, we at the Antlers at Vail have had the privilege of working with her. She started with us as an intern, assisting with our conference, and housekeeping departments. She also helped come up with some fun, new amenities that we have since added to our ongoing list of excellent amenities. Since her internship and graduating from high school, we had an open position on our guest services team that we offered to her. Hannah excelled at this – providing our guests with top-notch service, and attention to detail. We are proud to share that her hard work has truly paid off. She has officially been accepted to Cornell University’s Hospitality Management program where she will begin studying this fall. We are simply ecstatic for her to attend Cornell and begin her collegiate journey. I asked Hannah how she felt about her experience here at the Antlers, and here’s what she had to say:
“My experience at the Antlers has been one that I will never forget. Every single person here has opened up their arms to me, and I have never felt out of place. During the first year of being an intern, I learned so much about how each department works, and ultimately how all of the departments blend together to make up the amazing hotel that we have today. Through moving up to working the front desk, I have learned the importance of guest relations, kindness, and putting others needs before myself. This is knowledge that I will take with me throughout my schooling and future career. The Antlers has given me vast opportunities, and I feel so fortunate to be able to say that I have worked here.
As I am moving on to the next phase of my life at Cornell University, I am confident that the teachings that I have learned at the Antlers will help me in pursuing my Hospitality Management degree. I plan to seek two minors in real estate and communications, and I would like to go into marketing in the hospitality industry. Cornell has always been my dream school, and I am so excited to be able to learn from some of the greatest professors in the country, and to be able to share my hospitality passion with my classmates. I will be sitting in the same classrooms and walking on the same paths that many of my idols have (Ruth Bader Ginsburg and Bill Nye to name a couple). I am beyond excited to leave for Cornell, and I will always remember my time here at the Antlers.”
Our feelings are mutual. We feel very fortunate to have worked with Hannah. Our Assistant General Manager, Kim Rediker, also wanted to share her experience in working with Hannah:
“Two years ago, we hired Hannah as an intern at our property, with the expectation that she would serve as sort of just an extra set of hands. We intended to introduce her to the hospitality business, giving her insight into all aspects of operations, but without an overwhelming list of responsibilities. Well, Hannah soon proved herself to be way more than “just an extra set of hands”. She is an outstanding young woman with a strong sense of responsibility and an extremely strong work ethic.
After the initial summer internship with us, we invited Hannah to stay with us through the very busy ski season and gave her additional responsibilities in the Front Desk & Administration departments. She again made it through the season with flying colors, and upon graduation from high school, we offered her a permanent position as a Front Desk Agent. As a resort condominium-hotel property, we rely heavily on our Front Desk Agents to provide incomparable customer service. Hannah has been, without a doubt, one of our best. She has a wonderful demeanor, she is kind and welcoming to our guests, and she always handles problems and complaints with a calm and helpful attitude.”
All in all, we couldn’t be more thrilled for Hannah and the journey she is about to embark on. We wish her all the best in her bright future ahead!